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817-410-9993

Endocrine & Thyroid Center

Endocrine & Thyroid CenterEndocrine & Thyroid CenterEndocrine & Thyroid Center
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    • RECORDS RELEASE FORMS

817-410-9993

Endocrine & Thyroid Center

Endocrine & Thyroid CenterEndocrine & Thyroid CenterEndocrine & Thyroid Center

Signed in as:

filler@godaddy.com

  • Home
  • Services
  • Our providers
  • about us
  • insurance
  • FAQS
  • Patient Portal
  • online bill payment
  • RECORDS RELEASE FORMS

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  • My Account
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FREQUENTLY ASKED QUESTIONS

What can I do to help my office visit run smoothly?

At the time of your visit, it is helpful if you:

  • Bring your insurance card and ID.
  • Arrive a little early.
  • Know your primary reason for your office visit.
  • Bring a list of current medications.
  • Give the legible list of current medications to check-in to make a copy for your physician.

Why do I need to call your office if I receive a new insurance card in the mail?

When you receive a new insurance card even though the policy and group numbers remain the same, it usually signals a change of insurance benefits.  So, please call our office whenever you receive a new insurance card in the mail so we can re-verify your insurance for any benefit changes. 


As a courtesy and for your protection, we will be glad to verify your benefits to ensure you are aware of any benefit changes.  We will review these changes at your next appointment.  This also allows you to avoid delays at your next appointment. 

What am I responsible to pay at the time of my office visit?

At the time of service, you are required by your insurance contract to pay your insurance co-payment and in addition:

  • Deductibles & co-insurance, if applicable


If you are unable to pay your co-pay, your appointment will have to be rescheduled.  We apologize for any inconvenience.

What if I need a refund?

Please contact our billing department at 817-410-9993x100

What is the best way to get my prescription refilled?

First, please request a refill at least one to two weeks before running out of your medication for your health and to avoid an urgent situation. Also, please note that there are no refills authorized after office hours.


The best way to refill your prescription is to phone in your request to your pharmacist during office hours. 

  • Check with the pharmacy in 24 hours from the time they faxed our office the request to ensure your refill was authorized.  Please do not automatically assume that your prescription is ready or has been authorized.   
  • Verify with your pharmacist prior to proceeding to pickup your prescription. 

If your prescription or refill is denied, please ask your pharmacy for the reason given and proceed as directed. 

  • Please note that if you missed your last followup appointment, your prescription will be denied until you reschedule another followup appointment.  We apologize for any inconvenience.

How do I get my lab results?

When laboratory tests are performed, you may obtain your results at your follow-up appointment or through our portal, once reviewed by the physician.

What if I have an HMO Insurance plan?

All patients need a PCP referral.   

What happens if I get a referral from my PCP?

We will work to quickly process your information. Please note that it may take up to 7 business days to receive the information from your PCP before you hear back from us. 

How and when do appointments get confirmed and which phone number is used?

Your appointment will be confirmed three to five days prior by our automated appointment system via text and email. Using our automated appointment system, you can conveniently confirm or cancel your appointment. 


Why do you need an original signature on the medical records release form?

Per HIPAA guidelines, a medical office, either ours or your requesting physician's, must have an original medical records release form signed by the patient. 

  • HIPAA is a government privacy act that protects and maintains the confidentiality of your medical records.


Please visit our office to sign a medical records release form.  You also have the option to go to the requesting physician's office to sign a medical records release form and have them fax us the signed form. 


The following apply:

  • Provide a signed records release form per HIPAA guidelines.
  • Please allow 7-10 business days.
  • No fee to send your medical records via FAX to another physician's office.
  • If you want a hardcopy for yourself, standard medical record fees apply per the State of Texas.


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