The easiest and best way to schedule an appointment is using our website. In order to request an appointment online, please register as a user and complete the registration form. This will only take a few minutes. Please use the following instructions.
If you are a new patient, you need to complete one more form.
We are constantly on the phone or helping patients currently in the office. We apologize for any inconvenience. The easiest way to communicate with our staff is to:
Call our main number at 817-410-9993
At any time during our greeting, dial the extension you are trying to reach.
If we are busy helping other patients, please leave us a message. We will return your call as soon as possible.
It is our goal to return calls within 24 hours if not sooner. For emergencies, please call 911.
In order to provide you the best level of service, please specify:
List of extensions to use with our main office line 817-410-9993:
Nurse Questions for Dr. Prost's Patients x106
For Dr. Roopa's Patients x107
For PA Trang x108
For PA Krista x105
Billing Questions x109
Change of Insurance or New Insurance Card Received x115
Medical Records x115
Compliments or Complaints x109
If you are delayed more than 15 minutes, your appointment will need to be rescheduled.
Please contact our front desk immediately if you are running late at 817-410-9993, x115, to see if there are any other appointment slots available that day close to your scheduled appointment time.
It is possible that we may be able to reschedule you that day if there happens to be a cancellation with the same or different provider. Please leave a message if our front desk is busy checking patients in. We apologize for any inconvenience. Your call will be returned shortly.
If you are unable to keep an appointment, please leave a message with Scheduling at x115 at least 24 hours in advance to avoid any cancellation fees. By giving us 24 hours notice, you enable us to try to fill your vacant appointment slot. We appreciate your assistance!
When you receive a new insurance card even though the policy and group numbers remain the same, it usually signals a change of insurance benefits. So, please call our office whenever you receive a new insurance card in the mail so we can re-verify your insurance for any benefit changes.
As a courtesy and for your protection, we will be glad to verify your benefits to ensure you are aware of any benefit changes. We will review these changes at your next appointment. This also allows you to avoid delays at your next appointment.
At the time of service, you are required by your insurance contract to pay your insurance co-payment and in addition:
If you are unable to pay your co-pay, your appointment will have to be rescheduled. We apologize for any inconvenience.
At the time of your visit, it is helpful if you:
First, please request a refill at least one to two weeks before running out of your medication for your health and to avoid an urgent situation. Also, please note that there are no refills authorized after office hours.
The best way to refill your prescription is to phone in your request to your pharmacist during office hours.
If your prescription or refill is denied, please ask your pharmacy for the reason given and proceed as directed.
When laboratory tests are performed, you may obtain your results at your follow-up appointment or through our portal, once reviewed by the physician.
Appointments may be made with the provider of your choice. If that provider is not available, an appointment with another member of our practice will be offered.
Your appointment will be confirmed three to five days prior by our automated appointment system via text and email. Using our automated appointment system, you can conveniently confirm or cancel your appointment.
Per HIPAA guidelines, a medical office, either ours or your requesting physician's, must have an original medical records release form signed by the patient.
Please visit our office to sign a medical records release form. You also have the option to go to the requesting physician's office to sign a medical records release form and have them fax us the signed form.
The following apply:
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