FREQUENTLY ASKED QUESTIONS

At the time of your visit, it is helpful if you:

• Bring your insurance card and ID.
• Arrive a little early.
• Know your primary reason for your office visit.
• Bring a list of current medications.
• Give the legible list of current medications to check-in to make a copy for your physician.

When you receive a new insurance card even though the policy and group numbers remain the same, it usually signals a change of insurance benefits.  So, please call our office whenever you receive a new insurance card in the mail so we can re-verify your insurance for any benefit changes. 

As a courtesy and for your protection, we will be glad to verify your benefits to ensure you are aware of any benefit changes.  We will review these changes at your next appointment.  This also allows you to avoid delays at your next appointment. 

At the time of service, you are required by your insurance contract to pay your insurance co-payment and in addition:

• Deductibles & co-insurance, if applicable

If you are unable to pay your co-pay, your appointment will have to be rescheduled.  We apologize for any inconvenience.

First, please request a refill at least one to two weeks before running out of your medication for your health and to avoid an urgent situation. Also, please note that there are no refills authorized after office hours.

The best way to refill your prescription is to phone in your request to your pharmacist during office hours. 

• Check with the pharmacy in 24 hours from the time they faxed our office the request to ensure your refill was authorized.  Please do not automatically assume that your prescription is ready or has been authorized.   
• Verify with your pharmacist prior to proceeding to pickup your prescription. 
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If your prescription or refill is denied, please ask your pharmacy for the reason given and proceed as directed. 

• Please note that if you missed your last followup appointment, your prescription will be denied until you reschedule another followup appointment.  We apologize for any inconvenience.

When laboratory tests are performed, you may obtain your results at your follow-up appointment or through our portal, once reviewed by the physician.

Appointments may be made with the provider of your choice.  If that provider is not available, an appointment with another member of our practice will be offered. 

Your appointment will be confirmed three to five days prior by our automated appointment system via text and email. Using our automated appointment system, you can conveniently confirm or cancel your appointment. 

Per HIPAA guidelines, a medical office, either ours or your requesting physician's, must have an original medical records release form signed by the patient. 

• HIPAA is a government privacy act that protects and maintains the confidentiality of your medical records.

Please visit our office to sign a medical records release form.  You also have the option to go to the requesting physician's office to sign a medical records release form and have them fax us the signed form. 

The following apply:

• Provide a signed records release form per HIPAA guidelines.
• Please allow 7-10 business days.
• No fee to send your medical records via FAX to another physician's office.
• If you want a hardcopy for yourself, standard medical record fees apply per the State of Texas.